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Healthcare Registration Specialist
2 months ago
PATIENT SERVICE REPRESENTATIVE
Position Summary / Career Interest:
The Patient Service Representative plays a crucial role in managing Inpatient and Outpatient registrations within the Health System. This position involves ensuring accurate patient identification, demographic data, and financial information to facilitate a seamless registration process. A key responsibility includes handling point-of-service collections as necessary while consistently delivering exceptional customer service to patients and their families.
Key Responsibilities and Essential Job Functions
- Demonstrate the professional, clinical, and technical competencies required for the assigned department.
- Monitor daily schedules for patient arrivals to ensure efficient processing.
- Admit and register both scheduled and unscheduled patients, including those requiring urgent care.
- Conduct bedside admissions for patients directly admitted to the unit when necessary.
- Verify patient identification to ensure the accuracy of demographic and insurance information, entering data into the system with precision.
- Welcome patients and their relatives, conducting interviews to gather or confirm essential information.
- Collect co-payments or deposits as appropriate for services rendered.
- Balance cash drawers as part of end-of-day procedures.
- Explain facility policies and ensure that patients and relatives understand and sign consent forms and insurance documents at the appropriate times.
- Adhere to Medicare/Medicaid and other insurance regulations.
- Complete the Medicare Secondary Payer Questionnaire as required for admissions.
- Participate in training and educational sessions relevant to the role to enhance knowledge and skills.
- Manage the inventory and release of patient valuables placed in safekeeping, following departmental policies.
- Provide coverage in all areas of admitting as needed, adhering to established guidelines.
- Maintain knowledge of administrative policies, departmental procedures, and required admission and insurance documentation.
- Perform additional duties or projects as assigned by management, which may include special projects, telephone coverage, filing, scanning, and copying.
- These statements outline the essential functions of the position and are not exhaustive; other duties may be assigned as required.
- High School Diploma or GED.
- One or more years of experience in clerical, registration, or customer service roles within a healthcare environment.
Part time
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.
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