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Executive Hotel Manager

2 months ago

Omaha, Nebraska, United States AMS Franchise Solutions Full time
Job Summary

The Executive Hotel Manager provides strategic leadership and management in all property operations, including staffing, budgeting, forecasting, profit and loss responsibilities, sales and marketing, guest services, and facilities management. They foster a positive work environment, exceptional guest service, superior room cleanliness, and enforce policies and procedures established by the company and the property brand.

Key Responsibilities
  • Plans, develops, coordinates, and implements the day-to-day operations of the property.
  • Oversees property staffing, including recruitment and selection, orientation, training and development, scheduling, counseling, performance management, and other team member relations' issues.
  • Cultivates an inclusive culture, maintaining a fun, safe, and supportive environment for team members to thrive.
  • Provides exceptional guest service to all guests, setting the standards for all team members to follow.
  • Maintains personal contact with guests, clients, and community organizations.
  • Prepares annual operating budget, including a sales, marketing, and revenue management plan.
  • Leads all sales efforts and revenue management for the property.
  • Plans, develops, and implements the Forecasting Report and Budgeting Report for the property.
  • Analyzes financial performance by comparing actual performance to planned performance, identifying variances, initiating corrective action, and completes Variance Report.
  • Ensures that all company and brand standards are followed.
  • Ensures that all certifications are complete and up to date (CPR/alcohol serving).
  • Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action.
  • Inspects guestrooms to ensure all cleanliness standards are met for the company and the property brand.
  • Monitors and maintains procedures for control of supplies, keys, monies, and credit.
  • Monitors and maintains procedures for safety and security of property staff and guests.
Secondary Responsibilities
  • Is trained and able to perform any position at the property.
  • Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire system, and elevators.
  • Remains current on industry trends and local market activities; responds to the same.
  • Additional responsibilities assigned by Regional Vice President/Director of Operations or Area General Manager.
Qualifications
  • Willingness to openly embrace and actively demonstrate the company's Vision, Mission, Values, Culture, and Operating Philosophy.
  • College degree or related work experience.
  • Five or more years of hotel experience with three years in a management position.
  • Strong interpersonal and communication skills; ability to speak clearly and listen attentively.
  • Ability to read and write effectively.
  • Effective problem-solving skills.
  • Ability to handle pressure with poise and finesse.
  • Positive attitude, outgoing, and friendly personality.
  • Strong leadership and a professional image.