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Guest Service Manager

2 months ago

Rancho Cucamonga, California, United States Aqua Tots Swim School - AT Rancho, LLC Full time
Job Summary

Aqua Tots Swim School - AT Rancho, LLC is seeking a highly skilled Guest Service Manager to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service, managing a team, and ensuring the smooth operation of our swim school.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, ensuring their needs are met and exceeded.
  • Team Management: Lead and manage a team of staff members, providing guidance, support, and training to ensure they are equipped to provide excellent service.
  • Operations: Oversee the day-to-day operations of the swim school, including scheduling, payroll, and supply ordering.
  • Sales and Marketing: Assist with sales and marketing efforts, including promoting our services and products to potential customers.
  • Staffing and Training: Recruit, train, and develop staff members to ensure they have the skills and knowledge needed to provide exceptional service.
Requirements
  • Availability: Availability to work full-time, including weekends and holidays.
  • Experience: 2 years of management experience, preferably in a customer-facing role.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Salary: Salary based on experience, with opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs, including weekend meals and bonuses.