DoD SkillBridge Fellow

Navy Federal Credit Union is seeking a highly motivated and detail-oriented individual to participate in our DoD SkillBridge Fellowship program. As a SkillBridge Fellow, you will have the opportunity to gain valuable work experience and insight into our business operations while continuing to receive military compensation and benefits.

• Analyze and resolve problems and discrepancies related to member accounts and loans
• Assist members with submitting loan and credit card applications
• Counsel members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross-sell products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with vault opening, closing, and balancing procedures
• May serve as a vault custodian
• Perform other duties as assigned

• Ability to work independently and in a team environment
• Working knowledge of savings and checking products, accounts, and services
• Desired - Experience in member/customer service preferably in a call center, retail banking, or financial institution
• Desired - Experience in working in a credit union environment
• May be required to participate and complete specialized training
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning, and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy, and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high-production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Navy Federal Credit Union offers a competitive salary range of $21.83 - $25.39, as well as opportunities for professional growth and development. As a SkillBridge Fellow, you will have the opportunity to gain valuable work experience and insight into our business operations while continuing to receive military compensation and benefits.