Customer Solutions Representative

6 days ago


Rio Rancho, New Mexico, United States eTeam Inc. Full time

Job Overview:

eTeam Inc. is seeking a highly skilled Customer Solutions Representative to join our team.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to effectively interact with customers and provide solutions to their needs.

This role requires strong sales skills, including telesales, negotiation, and customer relationship building.

The successful candidate will be responsible for closing sales on assigned products or customers, generating leads, and sharing sales activities with experienced sales reps as necessary.

Key Responsibilities:

  • Closes sales on assigned products or customers
  • Generates leads for closure by an experienced Outside or other Inside Sales Rep
  • Shares sales activities with experienced Sales Reps as necessary
  • Informs customers of company promotions and upgrades
  • Persuades customer to purchase extended products, services, supplies

Requirements:

  • Two year university/Associate degree preferred or equivalent experience
  • Typically 3+ years of experience in related field, preferable in IT
  • Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles)

Preferred Skills:

  • Solid telesales skills
  • Listens to customer needs and tailors messages to customers based on their needs
  • Must be a team player and juggle multiple tasks and competing priorities


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