Community Ambassador

3 days ago

Miami, United States Grand Living Full time
About the Position

The Community Ambassador is responsible for enhancing the overall Resident experience by serving as the first point of contact for a variety of support and administrative needs. This is to be handled in a friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction.

Key Responsibilities
  • Perform a variety of clerical tasks, including data entry, filing, and record-keeping.
  • Coordinate activities, manage requests, and distribute correspondence in a timely and efficient manner.
  • Direct phone calls, interact with all visitors, guests, residents, and fellow team members in a professional and courteous manner.
  • Provide exceptional customer service, responding to Resident inquiries and resolving issues in a prompt and professional manner.
  • Work closely with the Business Office Manager to ensure seamless communication and coordination of administrative tasks.
Requirements
  • High School Diploma or GED, required.
  • Customer service experience in the senior housing field, preferred.
  • Ability to read, write, and understand the English language in order to communicate with residents, family members, peers, employees, and vendors.
  • Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull, and work continuously without sitting for extended periods of time.
  • Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.
Benefits

For the Community Ambassador, we offer competitive compensation and a full benefits package for full-time employees, including:

  • A generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service.
  • Affordable insurance options for medical, dental, vision, and more.
  • A 401(k) with a 4% company match on a 5% contribution.
  • Automatic life insurance and AD&D coverage for all team members, with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment, including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

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