IT Infrastructure Support Specialist

4 weeks ago


Oak Creek, Wisconsin, United States Master Lock Full time

At Master Lock, we are committed to providing our employees with the best possible support and services. As an IT Infrastructure Intern, you will play a key role in assisting our Information Technology department in providing first-level technical support to our employees.

This position will give you the opportunity to gain hands-on experience in various areas of Information Technology, including hardware, software, and operational issues. You will assist with help desk operations, provide hardware and software problem identification, and respond to repair and service requests in a timely manner.

You will also be responsible for maintaining customer service by providing first-level hardware and software support, ensuring efficient and accurate handling of user issues, and contributing to project work assigned to the Infrastructure team. Additionally, you will assist with the deployment of new laptops and workstations, troubleshoot networking issues, and provide technical support to users.

To be successful in this role, you will need to have strong organizational skills, attention to detail, and excellent communication skills. You will also need to have a strong knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint, as well as Microsoft Windows 7 and Windows 10 operating systems.

We are looking for a highly motivated individual who is proactive, has a strong focus on customer service, and is able to work independently. If you are interested in a challenging and rewarding internship opportunity, please apply today.

Responsibilities:

  • Assist with help desk operations and provide hardware and software problem identification
  • Respond to repair and service requests in a timely manner
  • Maintain customer service by providing first-level hardware and software support
  • Ensure efficient and accurate handling of user issues
  • Contribute to project work assigned to the Infrastructure team
  • Assist with the deployment of new laptops and workstations
  • Troubleshoot networking issues
  • Provide technical support to users

Requirements:

  • Pursuing a bachelor's degree in computer science, management information systems, or related field
  • Ability to commute to the Oak Creek and Milwaukee facilities
  • Strong organizational skills and attention to detail
  • Excellent communication skills
  • Strong knowledge of Microsoft Office products and Microsoft Windows operating systems

What We Offer:

  • Opportunity to gain hands-on experience in various areas of Information Technology
  • Chance to work with a team of experienced professionals
  • Competitive compensation and benefits package
  • Opportunity for professional development and career growth

How to Apply:

Please submit your application, including your resume and cover letter, to our careers email address. We are an equal opportunity employer and welcome applications from diverse candidates.



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