Nail Care Specialist

2 weeks ago


Houston, Texas, United States XWELL Full time
Job Summary

XWELL is seeking a skilled and customer-oriented Nail Technician to join our team at the airport spa. As a Nail Technician, you will be responsible for providing high-quality nail care services to travelers, ensuring they leave with beautifully manicured nails and a positive experience.

Key Responsibilities
  • Perform professional manicure and pedicure services in compliance with hygiene and safety standards.
  • Offer a range of nail treatments, including nail shaping, cuticle care, polish application, and nail art.
Guest Service
  • Greet guests with a warm and welcoming demeanor, creating a positive first impression.
  • Engage with guests to understand their preferences and tailor spa services to meet individual needs.
  • Collect and maintain guest profiles and preferences for personalized service.
  • Function as a liaison between spa staff and guests to facilitate smooth communication.
  • Maintain a professional and ethical approach in all interactions with guests.
Problem Resolution
  • Address and resolve guests' concerns or issues promptly and professionally.
  • Escalate complex matters to management when necessary.
Appointment Management
  • Schedule appointments and manage the scheduler efficiently.
  • Accommodate walk-in customers and manage wait times effectively.
Sales
  • Promote spa services and products to guests.
  • Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
  • Provide product knowledge and recommendations to customers.
Team Collaboration
  • Collaborate with fellow technicians and spa staff to create a positive and cohesive work environment.
  • Participate in ongoing training and skill development opportunities.
Sanitation and Safety
  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
  • Follow spa policies and procedures related to health and safety.
Compliance
  • Adhere to all relevant regulations and policies related to spa operations.
  • Maintain confidentiality regarding guests' information and spa procedures.
  • Participate in continued education in your field to remain current on your license.
Requirements
  • High School Diploma or GED.
  • Valid Cosmetology/Nail Technician License.
  • Excellent Interpersonal and Communication Skills.
  • Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.
Preferred Qualifications
  • Proven experience as a Nail Technician, preferably in a salon or spa setting.
  • Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.
  • Ability to Work in a fast-paced Environment.
Benefits
  • Competitive Hourly Wage - Plus Tips.
  • Employee Discounts on Products and Services.
  • Access to Airport Facilities and Amenities.
  • Flexible Scheduling.
  • Medical, Dental, Vision, and Pet Insurance.
  • 401K.
  • Generous PTO Plan.

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