Innovation Support Specialist

4 weeks ago


Rehoboth Beach, Delaware, United States Schell Brothers LLC Full time
Job Overview

Schell Brothers LLC is a leading home builder with a strong presence in the residential construction industry. We are seeking an experienced Innovation Support Technician to join our team and support our proprietary software platform.

The successful candidate will be responsible for assisting the Innovation Support Team with support request diagnostics, coding research, and bug fixing. They will also work with the Development Team on development projects, including coding, testing, and support.

Key Responsibilities:

  • Assist IST with support request diagnostics, including receiving support requests from users, coding research, and bug fixing.
  • Work with IST to come up with solutions to support requests, including testing solutions in the Developer environment, pushing code changes into production, and responding to users with solutions.
  • Collaborate with the Development Team on development projects, including coding, testing, and support.
  • Document support findings, solutions, and new development features in the Digital Documentation (Wiki).
  • Provide some assistance to the IT Team, including installing and setting up hardware and software, troubleshooting hardware and software problems, and repairing desktop and laptop hardware.

Requirements:

  • Windows 10/11, Windows Server, and MAC OSX experience.
  • Some travel involved and after-hours/weekend work may be necessary.
  • Basic proficiency in various coding languages, specifically PHP, HTML, SQL (MySQL and Microsoft SQL Server), JQUERY/JAVASCRIPT, and CSS.
  • Basic understanding of data structure.
  • Good technical writing skills.
  • Occasional physical requirements, including some heavy lifting (equipment setup), ladder, and power tool use.


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