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Clinical Care Coordinator

2 months ago

Macomb, Illinois, United States Springfield Clinic Full time
Job Summary

The Clinical Care Coordinator is a vital member of the Springfield Clinic team, responsible for delivering exceptional patient care and managing the day-to-day operations of the office.

Key Responsibilities
  • Patient Care
    • Obtain medical information, chief complaints, vital signs, and diagnostic test results in preparation for physician examination and document in the medical record.
    • Assist the physician in the examination and treatment of the patient by handing instruments, providing dressings, preparing equipment, etc., according to Infection Control Policy.
    • Administer care treatments prescribed by the provider within the scope of practice.
    • Provide continuity of care with patient treatment plans prescribed by the provider by putting in orders, scheduling tests and procedures, relaying patient results to providers and patients as appropriate, making referrals to other agencies, obtaining prior authorizations or certifications as needed.
  • Administrative Duties
    • Serve as a patient advocate by protecting patient rights and giving attention to complaints regarding service.
    • Provide emotional support and guidance to patients/family.
    • Demonstrate professionalism by adhering to performance standards, including dress code.
    • Ensure confidentiality for patients and staff.
    • Maintain knowledge by attending appropriate education programs, reading current journals and literature, and documenting for yearly evaluation.
    • Comply with the Springfield Clinic incident reporting policy and procedures.
    • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
    • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
    • Orient new personnel to specialty.
    • Perform other job duties as assigned.
  • Education and Certifications
    • Educated as an LPN or CMA by an approved program.
    • Current licensure in the state of Illinois or certification for CMA.
    • CPR certification per American Heart Association guidelines required within 30 days of hire.
  • Working Environment
    • Works in an office setting during the hours the Clinic is available to patients/families.
    • Sitting vs. standing averages to 50-50%.
    • Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics, and internal medicine.