Library Assistant

Job Summary:

The Library Associate 2 is the entry-level position in the Library Associate job family. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk. Provides customer service to library patrons.

Key Responsibilities:

• Welcoming and registering patrons, issuing library cards, checking out materials, and managing patron accounts.
• Assisting patrons with locating materials or the reference desk, using computers, or explaining procedures.
• Checking in and processing library materials as necessary.
• Accepting and processing fines, fees, or other payments.
• Providing information regarding programs, events, conference rooms, etc.
• Mailing library materials as necessary for patron homebound programs.
• Shelving library materials.
• Addressing or escalating patron conduct or safety issues to appropriate management.
• Following all legal and policy requirements related to patron privacy and custodianship of patron records.

Requirements:

• High School Diploma or GED.
• Two years of library experience preferred.
• Basic knowledge of library systems and databases preferred.
• Ability to work a regular schedule that may include a combination of days, evenings, and weekends.
• Excellent customer service skills.
• Knowledge of Microsoft Office Suite.
• Good communication skills, both written and verbal.
• English/Spanish speaking is a plus.