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Operations Supervisor

2 months ago

North Versailles, Pennsylvania, United States Denny Full time
JOIN OUR TEAM
We offer a variety of EMPLOYEE BENEFITS (Paid Time Off, Employee Discounts, etc.)

POSITION OVERVIEW
The Operations Supervisor plays a crucial role in overseeing, mentoring, and empowering all management and service personnel during operational hours. This position is responsible for:
  • Managing restaurant operations
  • Business management
  • Fostering a positive work atmosphere
  • Upholding safety and hygiene standards
  • Ensuring exceptional customer experiences
  • Driving financial performance and maximizing profitability
  • Building a dedicated service team focused on growth
  • Maintaining physical endurance as the role requires significant standing, walking, exposure to varying temperatures, and handling of cleaning substances

KEY RESPONSIBILITIES:
The Operations Supervisor is tasked with developing strategies that align with company and regional goals to enhance business growth (sales and profit) and customer satisfaction. Responsibilities include:
  • Directing the activities of all restaurant staff and management, including supervision, promotion, discipline, and any changes in employment status.
  • Ensuring compliance with safety and sanitation protocols for health inspections and brand standards.
  • Assessing staffing needs and ensuring comprehensive training and development for all employees.
  • Overseeing restaurant operations and administration.
  • Guaranteeing that all menu items are prepared and presented according to established standards.
  • Enhancing customer satisfaction through efficient service and a clean environment.
  • Making operational adjustments as necessary to improve customer experiences.
  • Filling in for any position as needed during staffing shortages.
  • Addressing employee concerns and customer complaints, providing guidance and training for improved service.
  • Offering feedback to management regarding emerging needs and program effectiveness.
  • Completing all required training programs.
  • Ensuring adherence to management practices regarding facility maintenance, energy efficiency, and safety standards.
  • Participating in the recruitment and selection of management and service team members.
  • Maintaining appropriate inventory levels in accordance with company guidelines.
  • Analyzing financial reports and implementing improvement plans.
  • Communicating operational issues to relevant personnel.
  • Managing financial performance against budgets, focusing on payroll, cash flow, productivity, food costs, and operating expenses.
  • Overseeing all restaurant assets.
  • Staying informed about local market trends and competitive positioning.
  • Implementing local marketing initiatives with support from marketing teams.
  • Creating a positive work environment with open communication.
  • Documenting all restaurant and personnel administrative requirements accurately.
  • Participating in the development of certified trainers.
  • Embodying and promoting company values.

PHYSICAL DEMANDS
This role requires:
  • Extended periods of standing during peak hours
  • Exposure to heat, steam, and cold
  • Reaching heights of approximately 6 feet and depths of 2.5 to 3 feet
  • High mobility and flexibility
  • Ability to work irregular hours under pressure
  • Bending, reaching, and walking
  • Effective communication with customers, vendors, and staff
  • Proficiency in operating a computer and handling phone communications
  • Operating a cash register
  • Carrying trays of food as necessary
  • Lifting food trays and items weighing up to 20 pounds

QUALIFICATION REQUIREMENTS
To be successful in this role, candidates should possess:
  • Completion of the Assistant Manager training program
  • Strong verbal and written communication skills
  • Exceptional organizational abilities
  • A guest-oriented approach
  • Comprehensive knowledge of restaurant operations
  • Physical stamina for extensive standing and lifting
  • A professional appearance and demeanor
  • Adaptability to manage change and fill roles as needed
  • Completion of all required training, including anti-discrimination and anti-harassment
  • A reliable vehicle with current insurance

This position encompasses various duties necessary for the effective operation of the department.