Telecommunications Agent

Job Title:
Call Center Representative

Location:
Batavia

Pay Rate:
$16 - $17.50 per hour
LHH Recruitment Solutions is on the lookout for skilled Call Center Representatives to join our client's team in Batavia. This role presents a fantastic opportunity to become part of a well-regarded organization with the possibility of hybrid work arrangements following the training period.

The ideal candidate should possess at least two years of experience in a call center environment and demonstrate a strong dedication to delivering outstanding customer service.

Key Responsibilities:
- Manage incoming and outgoing customer communications in a courteous and effective manner.
- Address customer inquiries and concerns, providing precise information and solutions.
- Maintain a comprehensive understanding of products and services to assist customers efficiently.
- Record customer interactions and update information in the CRM system.
- Achieve or surpass performance targets, including call handling time and customer satisfaction ratings.
- Work collaboratively with colleagues and other departments to ensure a smooth customer service experience.
- Engage in continuous training and development initiatives to improve skills and knowledge.

Qualifications:
- At least two years of experience in a call center or customer service position.
- High school diploma or equivalent; further education or certifications are advantageous.
- Exceptional verbal and written communication abilities.
- Strong analytical skills and attention to detail.
- Proficient in operating computer systems and CRM software.
- Capable of working independently as well as part of a team.
- Positive demeanor and a strong work ethic.

Benefits:
- Competitive hourly wage ranging from $16 to $17.50.
- Opportunity to work onsite with the potential for a hybrid schedule after training.
- Supportive and collaborative workplace culture.
- Comprehensive training and development programs.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Available paid leave may include Paid Sick Leave, as required by law; any other paid leave mandated by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

How to Apply:
LHH Recruitment Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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