Front Office Director

5 days ago


New York, New York, United States The Hongkong and Shanghai Hotels LTD Full time
Job Description

The Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations.

Key Responsibilities:
  • Assists the Front Office Management team in leading and managing all areas of Front Office Department to ensure the highest levels of service quality are met consistently.
  • Supervises front office team members to ensure all guest interactions are personalized and efficient during guest check-in/check-out telephone service and throughout the guests' stay.
  • Manages the process of check-in by securing proper identification and form of payments are established upon guest registration.
  • Motivate and encourage front office team members to upsell and drive revenue daily.
  • Ensure all folios are posted in a timely manner, settled, and that deposits are handled properly.
  • Handle and follow up on any guest complaints or contentious concerns that cannot be settled directly by team members.
  • Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently.
  • Provide a high level of service and maintain a high profile in the day-to-day front office operations leading by example.
  • Ensure that all internal audit procedures and pertinent reports are completed daily.
Requirements:
  • 3 years' experience in a Front Office supervisory/management position in a luxury hotel.
  • University degree or higher in a relevant field.
  • Possess excellent interpersonal, communication, and organizational skills.
  • Work well under pressure while interacting with a diverse range of people.
  • Handle multiple tasks simultaneously with efficiency.
  • Demonstrate strong cash handling and financial acumen.
  • Reliability and discretion: with confidential matters.


  • New York, New York, United States Front Office Sports Full time

    We are seeking a highly skilled and motivated Marketing Director to join our team at Front Office Sports.The successful candidate will be responsible for leading the execution of day-to-day marketing operations related to our brand partner campaigns. This includes managing third-party vendors, procuring talent, and handling internal and external feedback on...

  • Creative Director

    8 hours ago


    New York, New York, United States Front Office Sports Full time

    Creative Brief:Front Office Sports is seeking a highly creative and experienced Creative Director to join our team. As a key member of our Creative Strategy department, you will be responsible for leading the development of innovative marketing campaigns that drive business growth.Lead the development of innovative marketing campaignsCollaborate with...


  • New York, New York, United States Front Office Sports Full time

    The Director of Integrated Marketing will be a key contributor to planning, executing, and activating our partner campaigns across the full Front Office Sports ecosystem. This role requires an experienced digital marketer who has a passion for big ideas, strategy, world-class client service, and cross-functional collaboration.Key Responsibilities:Collaborate...


  • New York, New York, United States Front Office Sports Full time

    About the PositionWe are looking for a highly experienced and innovative Sports Industry Audience Director to join our team at Front Office Sports. As a key leader, you will be responsible for developing and executing a comprehensive audience development strategy that drives growth and engagement in the sports industry.This role requires a deep understanding...


  • New York, New York, United States Trump International Hotel & Tower Full time

    Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your...


  • New York, New York, United States Front Office Sports Full time

    Director, Revenue OperationsApplication Deadline:2 May 2025Department: OperationsEmployment Type: Full TimeLocation: New York, New YorkReporting To: Jonny SonkinCompensation: $115,000 - $130,000 / yearDescriptionFront Office Sports is seeking a dynamic Director, Revenue Operations to oversee, manage, and lead its pricing and planning, account management, and...


  • New York, New York, United States M&R Hotel Management Full time

    Summary: The Director of the Front Office's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the General Manager. Responsibilities: Oversee the Front Office team - Front Desk Agents, Bellman, & Front Office Managers. Ensure that...


  • New York, New York, United States Front Office Sports Full time

    Director, Integrated MarketingApplication Deadline: 31 March 2025Department: Integrated MarketingEmployment Type: Full TimeLocation: New York, New YorkReporting To: Jonny SonkinCompensation: $100,000 - $130,000 / yearDescriptionThe Director of Integrated Marketing will be a key contributor to planning, activating, and executing our partner campaigns across...


  • New York, New York, United States Front Office Sports Full time

    Director, Audience DevelopmentApplication Deadline: 31 March 2025Department: Audience DevelopmentEmployment Type: Full TimeLocation: New York, New YorkCompensation: $100,000 - $140,000 / yearDescriptionFront Office Sports is seeking a dynamic Director, Audience Development to develop a holistic approach to our audience development process - finding, growing...


  • New York, New York, United States Front Office Sports Full time

    Director, Audience DevelopmentApplication Deadline: 31 March 2025Department: Audience DevelopmentEmployment Type: Full TimeLocation: New York, New YorkCompensation: $100,000 - $140,000 / yearDescriptionFront Office Sports is seeking a dynamic Director, Audience Development to develop a holistic approach to our audience development process - finding, growing...


  • New York, New York, United States Trump International Hotel & Tower Full time

    Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your...


  • New York, New York, United States Front Office Sports Full time

    Job DescriptionAs a key member of the Front Office Sports team, you will be responsible for leading the pricing and planning, account management, and ad ops functions. You will work closely with cross-functional teams to develop and implement strategies that drive revenue growth and improve operational efficiency.Key ResponsibilitiesDevelop and execute...


  • New York, New York, United States Front Office Sports Full time

    Director, Integrated MarketingApplication Deadline:31 March 2025Department:Integrated MarketingEmployment Type:Full TimeLocation:New York, New YorkReporting To:Jonny SonkinCompensation:$100,000 - $130,000 / yearDescriptionTheDirector of Integrated Marketingwill be a key contributor to planning, activating, and executing our partner campaigns across the full...


  • New York, New York, United States Front Office Sports Full time

    As a key contributor to the Front Office Sports ecosystem, the Director of Integrated Marketing will be responsible for planning, activating, and executing partner campaigns across all digital channels.This role requires an experienced digital marketer with a passion for big ideas, strategy, and world-class client service. The ideal candidate is a...

  • Front Office Manager

    15 hours ago


    New York, New York, United States Aman Full time

    POSITION OVERVIEWThe Front Office Manager is responsible for managing, directing, assisting and ensuring the completion of Front Office functions while supporting Aman New York's Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit daily to ensure Guest and Team Member Satisfaction. This role rotates shifts with the Night Manager.This...


  • New York, New York, United States Front Office Sports LLC Full time

    Director, Audience DevelopmentApplication Deadline: 31 March 2025 Department: Audience Development Employment Type: Full Time Location: New York, New York Compensation: $100,000 - $140,000 / year Description Front Office Sports is seeking a dynamic Director, Audience Development to develop a holistic approach to our audience development process - finding,...

  • Front Office Manager

    22 hours ago


    New York, New York, United States Lotte New York Palace Full time

    Job Description Assist the Director of Front of the House in the management and supervision of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants) Assist with blocking rooms and running daily reports Monitor and control daily...


  • New York, New York, United States HSH Group The Peninsula Hong Kong Full time

    The Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations.Key...


  • New York, New York, United States Front Office Sports Full time

    At Front Office Sports, we are committed to building a talented team of marketers who can drive innovative campaigns and deliver results for our brand partners.The Director of Integrated Marketing will play a critical role in this effort, working closely with cross-functional departments to lead the execution of marketing operations. This includes managing...


  • New York, New York, United States The Hongkong and Shanghai Hotels LTD Full time

    The Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations. Key Accountabilities:...