Senior Escrow Specialist
9 hours ago
We are seeking a highly skilled Senior Escrow Specialist to join our team at Guild Mortgage Company. As a key member of our escrow function, you will play a critical role in supporting our team members, handling complex projects, and ensuring timely completion of workload.
Key Responsibilities- Research and complete tasks within Service Level Agreements (SLAs) related to tax, insurance, loss draft, and mortgage insurance.
- Understand departmental objectives and goals, and contribute to their achievement.
- Work under broad direction with some latitude for independent actions, guided by professional standards, desired outcomes, and unit/project/program specifications.
- Conduct independent research/analysis to identify the appropriate approach.
- Process certificate activations, disburse upfront premiums, and verify mortgage insurance information on newly set-up conventional loans.
- Process mortgage insurance removal requests, auto terminations, loss draft draws, escrow waivers, and escrow adds accurately and within established timeframes.
- Respond to all calls, correspondence, emails, and inquiries timely and in accordance with investor guidelines.
- Follow all guidelines, regulations, and laws established by the company, investors, or state and federal bodies.
- Support team members and ensure all team productivity is completed on a weekly and month-end basis.
- Handle management, branch, and customer escalations quickly and accurately.
- Oversee and monitor complex projects while assigning individual tasks and ensuring timely completion.
- Work QC reporting, ensuring accuracy and reporting findings to management.
- Ensure processes are documented by creating and documenting job aids.
- Accurately and timely document loan activity within the system of record.
- Communicate effectively with individuals/teams to ensure high-quality and timely response and resolution to customers' requests.
- Participate in activities and projects designed to improve business performance.
- Demonstrate and promote Guild Core Values.
- High school diploma or equivalent required; bachelor's degree in business, Finance/Accounting, Legal, or related field preferred.
- A minimum of three years' experience in mortgage loan servicing required.
- Proficiency with Microsoft Office and basic computer operation required.
- A general knowledge of mortgage banking processes, terminology, documents, etc.
- A general knowledge of Federal and State mortgage regulations.
- Demonstrate patience and professionalism when interacting with consumers.
- Excellent verbal and written communications skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, deadline-driven environment required.
- High level of creativity required to solve problems.
Work is primarily sedentary; occasionally walks and/or stands.
Frequent use of computer keyboard and mouse.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio, e.g., words, numbers, and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Office environment - no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation, and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $22.07/hr to $29.18/hr
Compensation at Guild is influenced by a wide array of factors, including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
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