Funeral Service Coordinator

1 day ago

Sioux City, Iowa, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a skilled Funeral Director to join our team at Park Lawn Memorial Group, LLC. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Consult with client families to create personalized funeral services that meet their needs and expectations.
  • Coordinate all aspects of funeral services, including visitations, ceremonies, and burials.
  • Ensure that all necessary documents, such as obituaries and death certificates, are completed accurately and on time.
  • Collaborate with other funeral directors, clergy, and community leaders to ensure seamless execution of funeral services.
  • Utilize technology to record merchandise selections, enter contracts, and complete necessary forms.
  • Plan and conduct visitations and services, ensuring that all details are attended to.
  • Supervise and assist in the transportation of client families and services attendees.
  • Arrange and coordinate shipment of remains to and from other cities and locations.
  • Provide exceptional customer service, responding to client needs and concerns in a timely and professional manner.
Requirements
  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Minimum two years of experience as a licensed Funeral Director.
  • Valid and applicable state Funeral Director License; reciprocal across states and in good standing.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Preferred Qualifications
  • Ability to read, write, and speak English fluently. Bilingual is a plus.
  • High degree of overall computer proficiency.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Ability to effectively present information to client families, co-workers, and leadership.
  • Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community-based organizations.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Ability to maintain a positive attitude and working environment through organization and communication.
  • Ability to actively listen to the needs of client families.
  • Attention to detail, follow-through, and ability to work in a team setting.
  • Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.
  • Ability to work independently with little or no supervision.
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, body lift, casket handling/transport devices, personal or company-owned vehicle.
  • Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company's safety procedures, including wearing any personal protective equipment that may be required.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
  • Performance of this position's duties also requires power reaching, pushing, and pulling.
  • Employees in this role must be able to perform job duties when awakened from a sound sleep.
  • This position's duties require routine exposure to chemicals and/or blood-borne pathogens. Exposure risk is considered: High
  • Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.
  • Overtime is sometimes necessary or required.
Travel
  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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