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Technical Assistance Representative
3 weeks ago
We are seeking a skilled Customer Support Administrator to join our team in Bridgeton, MO. As a key member of our support team, you will be responsible for handling customer inquiries, coordinating with sales representatives, and managing administrative tasks. This is an excellent opportunity for a detail-oriented and customer-focused individual who is passionate about delivering exceptional customer service.
Responsibilities:
- Act as the primary point of contact for customers, handling inquiries, resolving issues, and providing support.
- Collaborate with sales representatives to schedule appointments, finalize project measurements, and ensure seamless customer experiences.
- Manage warranty claims, maintain accurate records, and ensure timely resolutions.
- Conduct research, analyze data, and develop recommendations to improve customer satisfaction and loyalty.