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Technical Assistance Representative

3 weeks ago


Bridgeton, Missouri, United States Addison Group Full time
Job Summary

We are seeking a skilled Customer Support Administrator to join our team in Bridgeton, MO. As a key member of our support team, you will be responsible for handling customer inquiries, coordinating with sales representatives, and managing administrative tasks. This is an excellent opportunity for a detail-oriented and customer-focused individual who is passionate about delivering exceptional customer service.

Responsibilities:
  • Act as the primary point of contact for customers, handling inquiries, resolving issues, and providing support.
  • Collaborate with sales representatives to schedule appointments, finalize project measurements, and ensure seamless customer experiences.
  • Manage warranty claims, maintain accurate records, and ensure timely resolutions.
  • Conduct research, analyze data, and develop recommendations to improve customer satisfaction and loyalty.