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Business Solutions Specialist

2 months ago

Springfield, Illinois, United States Corporation Service Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to client inquiries, both verbally and in writing.
  • Collaborate with internal teams to resolve client issues and concerns.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
  • Stay up-to-date on industry trends and developments, applying this knowledge to improve client service and drive business growth.
  • Work closely with colleagues to achieve team goals and objectives.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a business services or consulting environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office, with experience in CRM software a plus.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, with opportunities for flexible work arrangements.
  • Professional development opportunities, including training and education programs.