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Medical Secretary

2 months ago

Asheville, United States Hendersonville Pediatrics Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Secretary to join our team at Hendersonville Pediatrics. As a Medical Secretary, you will be the first point of contact for patients, sales representatives, and visitors, providing exceptional customer service and administrative support to our healthcare team.

Key Responsibilities
  • Perform day-to-day medical office duties, including answering phones, scheduling appointments, greeting patients, copying, faxing, and data entry.
  • Provide information to callers according to Hendersonville Pediatrics' Policies and Procedures, and transfer calls to appropriate staff as needed.
  • Welcome and greet patients/clients/visitors in a helpful and friendly manner, determining the purpose of their visit and directing them to the appropriate person when needed.
  • Schedule appointments, carefully screening patients for correct contact information and informing them of any necessary documentation required at the time of visit.
  • Inform patients of any existing balances and request payment as necessary.
  • Verify method of payment for services and collect data, co-pays, and/or payment as appropriate.
  • Process incoming messages and requests received via the Patient Portal.
  • Maintain patient waiting areas, office files, and front-desk areas in an organized and neat manner.
  • Assist Medical Records as needed, completing forms, entering patient medical history, processing chart attachments, and scanning patient information sheets, insurance cards, etc.
  • Exercise problem-solving and conflict resolution skills when handling patient complaints, referring them to appropriate designated personnel as needed.
Requirements
  • Advanced computer knowledge and skills.
  • Understanding of the importance of maintaining confidentiality, with the ability to maintain confidentiality under HIPAA standards.
  • High degree of diplomacy and tact, with excellent customer service and interpersonal communication skills.
  • Intermediate to advanced phone skills, with the ability to effectively relate via the telephone and in-person to serve the needs of Hendersonville Pediatrics' patients/clients/visitors.
  • Highly flexible, with the ability to accommodate changing needs of the office.
  • Well-developed verbal and written communication skills.
  • Ability to work well under pressure with minimal supervision.
  • Proven flexibility and willingness to handle a variety of tasks.
  • Willingness to work evenings, weekends, and/or holidays.
Qualifications
  • Valid North Carolina Driver's License, insurance, and ability to accept travel assignments between locations in Brevard and Hendersonville.
  • High School diploma or equivalent required.
  • Minimum one year of medical secretary/receptionist experience in a healthcare setting or similar.
Benefits
  • 401K with company match.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid Life Insurance.
  • Paid time off.
  • Life Insurance.
  • Employee discount.
  • Disability insurance.
  • Employee assistance program.
  • Uniform allowance.

Hendersonville Pediatrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.