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Customer Experience Manager

2 months ago

Fort Collins, Colorado, United States American Family Insurance Full time
About the Role

The Sales Manager provides exceptional customer experiences for potential and existing customers at American Family Insurance. This role involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up to assist the agency in achieving sales goals and retraining existing customers.

Key Responsibilities
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Processes changes to existing accounts and policies.
  • Identifies opportunities to cross-sell American Family products to existing clients.
  • Schedules appointments with existing or prospective customers for agency employees.
Requirements
  • Job contingent based on passing a personal lines insurance license within 30 days of employment.
  • Bilingual Spanish is preferred.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.