Senior Technical Project Manager

1 month ago

Boston, Massachusetts, United States Tillster, Inc. Full time
Job Title: Senior Technical Project Manager

We are seeking a highly skilled Senior Technical Project Manager to join our team at Tillster, Inc. As a key member of our organization, you will be responsible for managing complex technical projects and programs, ensuring timely delivery, and meeting business and technical outcomes.

Key Responsibilities:
  • Manage a high volume of concurrent projects to successful delivery, meeting deadlines and quality standards.
  • Set and meet project schedules, adapting plans as needed to address changing data or conditions.
  • Conduct daily project stand-up meetings, collecting and disseminating information to functional teams and stakeholders.
  • Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan.
  • Ownership and accountability of accurate and timely project planning, management, coordination, tracking, and reporting.
  • Track open issues and risks, negotiating to impact decisions and trade-offs, and guiding issues within internal groups to resolution.
  • Be accountable for team commitments, milestones, resources, and deliverables.
  • Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans.
  • Identify cross-functional dependencies, track, and report on their progress, proposing workable solutions to problems.
  • Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management.
  • Ensure that appropriate documents exist and are broadly communicated to drive shared vision among project teams.
  • Create clearly understandable and actionable success criteria, objectives, and requirements, and communicate them to the team.
  • Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a closely related field.
  • Minimum 5 years' experience in a technical project lead role.
  • Experience with POS Systems a plus but not required.
  • Success working in an Agile/SCRUM environment required.
  • Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions.
  • Excellent communication and influencing skills, with demonstrated success building buy-in.
  • Technical and technological aptitude, with comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features, and functionality.
  • Flexible, adaptable, with comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities.
  • Strong bias for action, with the ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.
  • Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals.
About Tillster:

Tillster, Inc. is the global leader in digital ordering and customer engagement solutions. We have developed revolutionary self-service, ordering, and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise-class solution - to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

Thriving at Tillster:

  • Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals.
  • Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
  • Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
  • Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
  • Drive Results: Focus on achieving tangible outcomes and delivering high performance.
  • Own It: Take responsibility for your actions and the success of your work.
  • Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way:

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on: Tillster Careers: LinkedIn: Powered by JazzHR

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