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Automotive Service Consultant
2 months ago
Overview:
At Shottenkirk Automotive Group, we pride ourselves on our competitive compensation structure and exceptional benefits package.
As a prominent player in the automotive industry, operating 24 dealerships across 6 states and employing over 2,300 dedicated professionals, we are committed to fostering a positive workplace culture. Our dealership is focused on building enduring relationships with our employees, customers, and the community.
Job Description:
We are seeking enthusiastic Automotive Service Consultants to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries and guiding them through their vehicle service needs. Your responsibilities will include:
- Welcoming customers and addressing their questions.
- Communicating effectively with customers regarding their vehicle maintenance requirements and conveying this information to our skilled Service Technicians.
- Maintaining current knowledge of our service offerings and proactively updating customers on their vehicle repair status.
- Documenting declined services and encouraging follow-up for future service considerations.
- Keeping customers informed about service completion times and any changes in service costs.
- Ensuring a smooth vehicle delivery process and addressing any customer concerns upon completion.
- Providing comprehensive support for all customer inquiries, whether in person or via phone, to ensure a positive service experience.
- Building strong, lasting relationships with our clientele.
- Performing additional duties as assigned.
Benefits:
We offer a comprehensive benefits package that includes:
- Competitive hourly wages paid semi-monthly.
- Employee discounts on products, services, and vehicle purchases.
- A 5-day work week with Sundays off.
- Employer-paid holidays and paid time off.
- An Employee Referral Program with rewards up to $500 per referral.
- Medical, Dental, and Vision Insurance.
- A 401(k) retirement plan.
- Complimentary lunch on Saturdays.
- Opportunities for career advancement and internal promotions.
- Paid training programs.
- Long-term and short-term disability coverage.
- An Employee Assistance Program.
- Company-paid life insurance for full-time employees (with options for additional coverage).
- Engagement in charity and community outreach initiatives.
- Opportunities for skill enhancement.
- Employee recognition programs.
- Company-sponsored giveaways for local events and attractions.
- A family-owned and operated business environment.
- Discounts on various products, events, and attractions.
Qualifications:
To be successful in this role, candidates should possess:
- Previous experience as a Service Advisor.
- An energetic and engaging demeanor.
- Familiarity with CDK software is advantageous.
- A professional appearance and strong computer skills.
- The ability to multitask in a fast-paced environment.
- A valid Driver's license with a clean driving record.
- Excellent written and verbal communication skills.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
