Patient Access Associate 2

4 weeks ago


Alexandria, Virginia, United States Inova Full time

Full-time position available in our evening shift. The Patient Access Associate 2 is responsible for admitting and scheduling patients, conducting insurance verifications, and providing financial counseling. Ensuring patient safety through effective problem-solving and communication skills is a key aspect of this role.

Key Responsibilities:

  • Express empathy and concern when dealing with customer complaints.
  • Verify insurance coverage and communicate scheduling changes to patients and staff.
  • Identify and communicate payroll authorization and referral requirements.
  • Explain insurance benefits and patient liability to patients.
  • Report safety hazards and take action to protect the environment and guests.
  • Deliver high-quality work with minimal errors and inefficiencies.
  • Recognize when problems need to be escalated and involve others in the problem-solving process.

Requirements:

Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. Bachelor's degree in lieu of experience.

Education: High School diploma or equivalent.



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