IT Helpdesk Engineer

We are seeking an IT Helpdesk Engineer (Systems Engineer I) to provide technical support to employees for hardware and software issues. This role will assist with the maintenance of system networks and programs.

In this position, you will:

• Provide first-line technical support to employees for hardware and software issues.
• Troubleshoot and resolve technical problems reported to the IT Helpdesk ticketing system.
• Support new employee onboarding and maintain data in asset management systems.
• Track ticket resolution for department reporting.
• Assist with department projects, including new system implementations and configuration.

This is a full-time salaried position working onsite in our North Chesterfield, VA office five days a week until fully onboarded and then may transition to four days a week onsite.

To be successful in this role, you will need:

• Two+ years of experience in service desk support, system administration, or networking.
• Experience administering users in Microsoft Active Directory and Exchange Enterprises.
• Knowledge of desktop operating systems, servers, and office applications.
• Ability to communicate technical issues to diverse audiences with varying technical knowledge.
• Excellent customer service and relationship building skills.

As an employee of Commonwealth Savers, you will enjoy:

• Generous healthcare benefits with multiple plans to choose from.
• Defined benefit and contribution retirement plans with cash match.
• 12+ holidays.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Agency-paid continuing education.