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Charlotte, North Carolina, United States StepStone Hospitality Full time{"h2": "Housekeeping Team Member Role", "p": "At StepStone Hospitality, we are seeking a highly motivated and detail-oriented individual to join our housekeeping team as a Housekeeping Team Member. As a key member of our team, you will play a vital role in enhancing the customer experience by maintaining our facilities in a clean and orderly condition. Your...
Server - Hospitality Team Member
2 months ago
We are seeking a skilled Server to join our team at Jackmont Hospitality. As a Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.
Key Responsibilities- Guest Service
- Greets guests in a friendly and welcoming manner, building rapport and ensuring an enjoyable experience.
- Asks questions to identify guests' preferences and tailors service to meet their needs.
- Order Taking and Service
- Takes food and beverage orders promptly and accurately, ensuring that guests' requests are fulfilled efficiently.
- Checks on guests frequently to ensure that everything meets their specifications and makes adjustments as needed.
- Menu Knowledge and Upselling
- Develops expertise in our menu and beverages, making recommendations and upselling items to enhance the guest experience.
- Accountability and Compliance
- Identifies guests ordering alcoholic beverages who appear to be 40 years old or younger and follows relevant brand standards for service.
- Accurately rings all orders into the POS system and handles cash and credit transactions with precision.
- Physical Demands
- Ability to lift up to 30 pounds and deliver plates and food to guests.
- Communication Skills
- Excellent verbal and written communication skills, with the ability to read and write notes to hearing-impaired guests and read menus to sight-impaired guests.
- Teamwork and Adaptability
- Ability to work effectively in a fast-paced environment, responding calmly to angry guests and notifying a manager as needed.