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Experience Specialist

1 week ago

Rapid City, South Dakota, United States Midco Full time
Job Summary:
We're seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Agent. In this role, you will be responsible for providing exceptional customer service and support to our customers through various channels.

Key Functions:
  • Answer and respond to customer inquiries via phone, email, or chat.
  • Resolves customer complaints and issues in a timely and professional manner.
  • Utilize knowledge of our products and services to educate customers and resolve their inquiries.
  • Maintain accurate records of customer interactions and updates in our system.

Responsibilities:
  1. Provide exceptional customer service and support through various channels.
  2. Collaborate with internal teams to address customer concerns and provide solutions.
  3. Stay up-to-date on product knowledge and technical skills to effectively assist customers.
  4. Adhere to company policies and procedures to ensure compliance.

Requirements:
High school diploma or equivalent required. 1-2 years of customer service experience preferred. Strong communication and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities.

About Midco:
We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve. We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin.