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Community Relations Liaison

2 months ago

Durham North Carolina, United States Cortland Full time
About the Role

Cortland is seeking a highly skilled Community Relations Associate to join our team. As a key member of our community's Center of Excellence, you will be responsible for providing exceptional customer service and ensuring a top-notch living experience for our residents.

Key Responsibilities
  • Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement.
  • Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors.
  • Establish, manage, and maintain marketing programs and social media presence.
  • Partner with teams from other communities to deepen the company's relationship with residents and achieve resident retention goals.
The Impact You Can Make

As a Community Relations Associate, you will play a critical role in driving top-tier customer satisfaction and creating great ideas that spread to our other communities in the region. You will serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.

Requirements
  • Bachelor's degree or equivalent industry experience required.
  • 2+ years of Property Management experience preferred.
  • Experience in sales and customer service.
  • Excellent written and verbal communication skills.
  • Stellar attention to detail and organization skills.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Able to multitask and meet deadlines in a timely and organized manner.
  • Proficiency in Microsoft Office Suite, Funnel, OneSite, and RealPage applications.
  • Flexibility to work weekends and/or extended hours as needed.