Patient Advocate
3 days ago
The Patient Advocate role at Elevate Patient Financial Solutions is a critical position that requires strong communication and problem-solving skills. As a Patient Advocate, you will be responsible for connecting uninsured hospital patients with government programs that can cover their medical expenses.
Key Responsibilities:- Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance programs.
- Complete and submit applications for patients, following up until approval is received.
- Document all cases worked in company programs and hospital systems, ensuring accuracy and timeliness.
- Provide exceptional customer service to patients, hospital staff, and government agencies.
- Participate in ongoing training to stay up-to-date on changing rules and regulations.
- Collaborate with hospital staff, case managers, social workers, and financial counselors to ensure seamless patient care.
- Maintain a structured and timely contact with patients and government agencies, using phone and hospital systems as needed.
- Assist patients with gathering additional reports or records, meeting appointment dates and times, and arranging transportation as required.
- Inform patients of all approvals and denials of coverage in a timely manner.
- Some college coursework preferred.
- Prior hospital or medical office experience is an advantage.
- Adaptability when dealing with changing processes, computer systems, and government programs.
- Professional experience working with state and federal programs.
- Critical thinking skills.
- Ability to multitask and function in a fast-paced environment.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401K plan with 100% match for the first 3% and 50% match for the next 2%.
- 15 days of PTO and 7 paid holidays.
- 2 floating holidays and 1 Elevate Day (floating holiday).
- Pet insurance and employee referral bonus program.
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