Reservations Coordinator

1 month ago


Miami, United States Pullman Miami Airport Full time
About Us

At Pullman Miami Airport, we pride ourselves on being a world-class hospitality leader. Our commitment to creating a supportive and inclusive work environment is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a highly engaging and customer-focused individual to join our Reservations team as a Reservations Agent. The successful candidate will have a proven track record of providing exceptional service, be open to learning, and lead by example. They will respond in a professional and courteous manner to guests and team members, while also being there to support the team both personally and professionally.

Key Responsibilities
  • Help guests discover and book their ideal resort experience
  • Answer calls and greet people from all over the world in a friendly and welcoming manner
  • Make guest reservations for all resort accommodations
  • Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resorts' revenue capabilities
  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
  • Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals
  • Maintain a strong familiarity with the Resort and surrounding area
  • Remain up-to-date on all resort and amenity offerings, promotions, and campaigns, and changes in policies and procedures
  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guests' satisfaction
  • Maintain strong relationships & communications with Accounting, Front Desk, and Guest Services teams
  • Interact with resort staff in a polite and respectful manner
  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training, and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision
Requirements

We are looking for a driven and customer-focused individual who has experience in a hotel/resort reservations team, enjoys engaging with people from all over the world, and is passionate about making meaningful connections. If you have a proven track record of providing exceptional service and are open to learning and leading by example, we want to hear from you.

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. If you are a team player who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



  • Miami, Florida, United States Grove Bay Hospitality Group Full time

    Job SummaryWe are seeking a skilled Reservationist to join our team at Grove Bay Hospitality Group. As a key member of our operations team, you will be responsible for managing reservations, providing exceptional customer service, and ensuring seamless coordination of dining experiences across our restaurants.Key ResponsibilitiesReservation ManagementUtilize...


  • Miami, United States Dream South Beach Full time

    The Reservations and Sales Coordinator is responsible for representing Dream South Beach to guests over the phone and through email correspondence in a professional and proficient manner.A full knowledge of hotel accommodations and amenities is vital in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression.The...


  • Miami, United States HYATT Hotels Full time

    The Reservations and Sales Coordinator is responsible for representing Dream South Beach to guests over the phone and through email correspondence in a professional and proficient manner. A full knowledge of hotel accommodations and amenities is vital in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The...


  • Miami, Florida, United States Sunny's Full time

    Job Description:The Reservationist position at Sunny's is a crucial role that sets the tone for each guest's experience. This position manages all incoming reservation requests and monitors availability to ensure the restaurant's success.Key Responsibilities:Guest Interaction: Demonstrate a passion for hospitality and provide exceptional service to guests,...


  • Miami Beach, United States Marriott Hotels & Resorts Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cance Reservations, Coordinator, Reservation, Retail, Hotel


  • Miami, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons Hotels Limited is a global leader in luxury hospitality. We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a world-class...


  • Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryCoordinate the reservations, room blocks, and contracts for large groups at Trump National Doral Miami. Assist with on-site meetings as needed and maintain accurate records in the property management system.Key ResponsibilitiesPrepare for each group's arrival, including preparing group history, billing information, deposits, and VIP...


  • Miami, United States Four Seasons Hotels Limited Full time

    About Four Seasons:Four Seasons Hotels Limited is a global leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members around the world are dedicated to delivering exceptional service and exceeding the expectations of our discerning guests.At Four Seasons, we believe...


  • Miami Beach, Florida, United States Vensure Employer Solutions Full time

    Key ResponsibilitiesEffectively manage multiple tasks and priorities to ensure seamless guest experiences.Utilize PMS knowledge, preferably Room Master, to efficiently handle reservations and guest requests.Develop expertise in Microsoft Products to enhance productivity and accuracy.RequirementsBachelor's degree in Communications, Hospitality, Tourism, or a...


  • Miami, United States AccorHotel Full time

    Purpose:           Responds to internal and external communications from employees and guests by mail telephone fax or through a central reservation system. Creates and maintains reservation recordsusually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modificationsReports...

  • PBX Operator

    3 weeks ago


    Miami, United States AccorHotel Full time

    Job DescriptionPurpose:           Responds to internal and external communications from employees and guests by mail, telephone, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and...


  • Miami, Florida, United States Faena hotel Full time

    The FAENA WayAt FAENA Hotel, we're dedicated to providing exceptional guest experiences. As a Rooms Reservations Specialist, you'll play a vital role in ensuring that our guests feel welcome and taken care of.Key ResponsibilitiesMaintain accurate knowledge of hotel policies and procedures.Process guest room reservations, cancellations, and changes in a...


  • Miami, United States Flow MD Full time

    About the Company Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings. Fulfilling our mission will require an exceptional group of people whose collective output is...


  • Miami Beach, United States Marriott Full time

    Additional Information Job Number24196138 Job CategoryReservations LocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number24196138Job CategoryReservationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number24196138Job CategoryReservationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number24196138Job CategoryReservationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number24196138Job CategoryReservationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number24196138Job CategoryReservationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Miami, United States Four Seasons Full time

    Four Seasons - 1435 Brickell Avenue [Front Desk Agent / Night Auditor] As a Reservations & Communications Agent at Four Seasons, you'll: Assist guests with booking reservations and inquiries; Maintain accurate records of guest information and preferences; Coordinate with other departments to ensure seamless communication; Provide exceptional customer service...