Reservations Coordinator

2 weeks ago

Miami, United States Pullman Miami Airport Full time
About Us

At Pullman Miami Airport, we pride ourselves on being a world-class hospitality leader. Our commitment to creating a supportive and inclusive work environment is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a highly engaging and customer-focused individual to join our Reservations team as a Reservations Agent. The successful candidate will have a proven track record of providing exceptional service, be open to learning, and lead by example. They will respond in a professional and courteous manner to guests and team members, while also being there to support the team both personally and professionally.

Key Responsibilities
  • Help guests discover and book their ideal resort experience
  • Answer calls and greet people from all over the world in a friendly and welcoming manner
  • Make guest reservations for all resort accommodations
  • Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resorts' revenue capabilities
  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
  • Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals
  • Maintain a strong familiarity with the Resort and surrounding area
  • Remain up-to-date on all resort and amenity offerings, promotions, and campaigns, and changes in policies and procedures
  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guests' satisfaction
  • Maintain strong relationships & communications with Accounting, Front Desk, and Guest Services teams
  • Interact with resort staff in a polite and respectful manner
  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training, and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision
Requirements

We are looking for a driven and customer-focused individual who has experience in a hotel/resort reservations team, enjoys engaging with people from all over the world, and is passionate about making meaningful connections. If you have a proven track record of providing exceptional service and are open to learning and leading by example, we want to hear from you.

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. If you are a team player who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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