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Department Lead

2 months ago

Oklahoma City, Oklahoma, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Bass Pro Inc. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide legendary customer service by assisting customers in making buying decisions, identifying and evaluating customer needs, and making product recommendations.
  • Team Leadership: Lead a team of sales associates, providing daily direction, coaching, and motivating them to achieve sales goals and provide exceptional customer service.
  • Sales Growth: Support the achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
  • Merchandising: Execute all merchandising directives, maintain plan-o-grams, and ensure a pleasant and productive shopping experience for all customers.
  • Training and Development: Participate in interviewing and selecting new associates, coordinate training, and provide input on performance appraisals.
  • Operational Excellence: Assist in maintaining a high level of operational excellence, including inventory management, pricing, and display.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-4 years in retail sales, with supervisory experience preferred.
  • Skills: Strong interpersonal skills, ability to calculate figures, read and analyze reports, and present information effectively.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account and Flexible Spending Account
  • 401k Retirement Savings
  • Paid Holidays, Vacation, and Sick Time
  • Bass Pro Cares Fund
Equal Opportunity Employer

Bass Pro Inc is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.