Bellman/Shuttle Driver

2 weeks ago

Charleston, West Virginia, United States Marriott North Charleston Full time
Job Summary

We are seeking a highly skilled and customer-focused Bellman/Shuttle Driver to join our team at Marriott North Charleston. As a key member of our transportation team, you will be responsible for providing exceptional guest service, ensuring a smooth and safe transportation experience for our guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, creating a positive first impression of our hotel.
  • Transport guests to and from designated locations using official hotel vehicles, ensuring a safe and efficient experience.
  • Maintain effective communication with transportation staff and hotel departments to ensure seamless operations.
  • Attend meetings as scheduled and stay aware of issues relating to bell staff and general hotel operations.
  • Be responsive to instructions and suggestions, and work to resolve problems in a timely and professional manner.
  • Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests.
  • Operate hotel vehicles in a safe manner and in accordance with established laws and regulations.
  • Perform assigned duties associated with guest transportation, including maintaining logs and showing videos.
  • Read, track and comply with guest transportation schedules established on a daily basis.
  • Properly maintain and clean hotel vehicles, including manual and automatic transmission vehicles.
  • Listen to and promptly act to correct guest problems and complaints.
  • Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
  • Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
  • Listen, understand and respond immediately to customer and employee inquiries and requests for assistance.
  • Greet customers with a friendly and sincere welcome.
  • Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
  • Clearly communicate the features and services of the hotel facilities.
  • Maintain an alert and attentive demeanor.
  • Maintain cleanliness of the hotel vehicles by cleaning and washing them when appropriate.
  • Take vehicles for periodic servicing and fueling as required.
  • Pick up and deliver laundry to certain and specific designated locations as determined by the immediate supervisor.
Requirements
  • Valid State Driver's License.
  • Ability to pass a DOT physical required.
  • Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
  • Ability to develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance.
Certificates and Licenses

Valid State Driver's License. Ability to pass a DOT physical required.

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