Senior Infrastructure Engineer
7 days ago
Element6Talent is seeking a highly skilled Senior Infrastructure Engineer to join our team on a hybrid basis. This individual will be responsible for designing, implementing, and maintaining our client's IT infrastructure, including network, domain, servers, storage, and operational requests.
Key Responsibilities:
- Design and implement Microsoft Windows, Linux, AiX, VMWare, and cloud infrastructure platforms.
- Provide support for LAN, WAN, Firewall, and Load Balancing solutions.
- Design and implement Microsoft application environments - Active Directory, Exchange, O365.
- Support the design, implementation, and operation of standard infrastructure applications – backup, anti-virus, security, patching, monitoring & ITSM tools.
- Ensure disaster recovery solutions are operational, maintained, and meeting business needs.
- Deliver excellent customer service, resolving support requests and ensuring prompt and effective resolutions within agreed service timescales.
- Perform maintenance tasks on supported infrastructure and applications during out-of-hours maintenance windows.
- Escalate calls where significant service-affecting incidents or security breaches occur.
- Follow standard operating procedures relating to management of the network and security environments.
- Complete and maintain accurate documentation.
- Perform project work and other duties as assigned.
Requirements:
- Bachelor's degree or equivalent experience in an IT Infrastructure delivery and/or support role.
- Minimum of 9 years' working experience in an IT infrastructure delivery, design, and support role for on-premise and/or cloud infrastructure.
- Minimum 5 years of experience implementing, administering, and managing cloud technology (such as Azure, AWS, or GCP); preferably Azure.
- Minimum 4 years' experience with core access and identity components such as Active Directory, GPOs, DNS, DHCP, and DFS.
- Minimum 3 years' proven experience supporting VMWare and Cisco Networking, including routers, switches, and firewalls.
- Minimum 2 years' experience of creating automated environment deployment processes with tools such as Terraform.
- Demonstrated understanding of enterprise networking – ACLs, routes & traffic flow, VLANs, and subnets.
- Valid driver's license and reliable vehicle for travel to branches.
- On-call availability for emergency support calls 24/7 with a half-hour response time and off-hours availability for maintenance windows.
- Excellent verbal and written communication skills, organizational skills, and the ability to work independently.
- Demonstrated ability to use judgment and discretion in various situations while maintaining a high degree of confidentiality.
- Demonstrated experience in balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
- Demonstrated ability to mentor and knowledge share as needed to team members and peers.
- Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.
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