Restaurant Operations Manager

2 days ago


Hudson, Massachusetts, United States Dunkin' Full time
About Cafua Management Company

Cafua Management Company is one of the largest private Dunkin' Donuts franchisees in the US, with over 200 locations across six states. Our company operates under a People First culture, prioritizing employee growth and development.

Job Summary

We are seeking an experienced Restaurant Operations Manager to support our Restaurant Managers in driving team performance, delivering exceptional guest experiences, and achieving profitable sales. This role requires strong leadership, communication, and problem-solving skills to ensure seamless restaurant operations.

Key Responsibilities
  • Support Restaurant Managers in developing and implementing strategies to drive sales, improve guest satisfaction, and increase operational efficiency.
  • Recruit, hire, onboard, and develop a high-performing team, ensuring adequate staffing levels to meet projected sales.
  • Communicate job expectations, provide training, and hold team members accountable for their behavior and performance.
  • Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation guidelines.
  • Prepare and implement action plans to achieve production, productivity, quality, and guest service standards.
  • Control costs to maximize profitability and adhere to security and cash handling procedures.
  • Demonstrate competency in inventory management, labor scheduling, and new product roll-outs.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 2 years of experience in restaurant management, preferably in a multi-unit environment.
  • Proven track record of driving sales growth, improving guest satisfaction, and increasing operational efficiency.
  • Excellent leadership, communication, and problem-solving skills.
  • Fluent in English and basic computer skills.
Compensation and Benefits

The estimated annual salary for this position is $60,000 - $80,000, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including 401(k) matching, life/disability insurance, and opportunities for career growth within our organization.



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