Integrated Account Specialist
2 weeks ago
FMC Corporation is a leading provider of innovative crop protection solutions for growers around the world. Our company is committed to delivering high-quality products and services that meet the evolving needs of our customers.
Job SummaryWe are seeking an Integrated Account Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our distribution channel partners, handling purchase orders, communicating product availability, and ensuring accuracy from order to invoice.
Key Responsibilities- Provide high-quality customer service through responsive and accurate order management for external and internal customers.
- Efficiently process orders, debits, credits, returns, and customer concerns in accordance with Integrated Account Management processes and guidelines.
- Coordinate all communications regarding order fulfillment with the FMC Revenue Analytics Manager and the Account Manager to ensure transparency and alignment.
- Effectively process and communicate order and product-related challenges internally and externally, following Integrated Account Management guidelines.
- Maintain an accurate customer data profile in coordination with customer contacts and the FMC Account Manager.
- Provide accurate documentation as requested by the customer, such as certificates of analysis, PODs, and invoices.
- Receive customer complaints, enter them into the designated global complaint system within 24 hours, and provide timely updates to customers on progress and resolution.
- Process customer returns.
- High school diploma or equivalency required.
- Associate or Bachelor's degree preferred.
- 5+ years' experience in Customer Service.
- 3+ years' experience in a customer order entry/fulfillment or supply chain process environment.
- Technical problem-solving and analytical skills.
- Strong interpersonal and communication/phone skills.
- Detail-oriented with strong organizational skills.
- Ability to handle and prioritize multiple activities and follow through to completion.
- Computer proficiency in Windows environment.
- Knowledge of basic accounting.
- Must be able to work flexible hours and overtime as required by a seasonal business.
- Skilled at conflict resolution.
- Experience in business-to-business customer service is a plus.
FMC is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability or protected veteran status. We offer competitive compensation, a menu of work/life benefits, and opportunities to continue developing your skills and building your career.
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