Business Operations Manager

7 days ago


Mishawaka, Indiana, United States Venu+ Full time
Job Overview: As a Site Operations Lead at Venu+, you will play a vital role in ensuring the smooth operation of our entertainment venue. With a focus on guest experience, employee management, and equipment maintenance, this position requires a leader who can multitask and prioritize effectively.

Responsibilities:
  • Manage employee workflow, create schedules, and delegate tasks
  • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
  • Assist guests with arcade games and prize redemption
  • Train personnel in customer service and equipment operations
  • Analyze complex situations and establish a positive outcome for customers
  • Maintain a clean and orderly arcade by removal of spills and debris
  • Assist with repairs and maintenance of equipment, including arcade games, prize machines, ride platforms, and other allied equipment
  • Prepare reports as requested by management
  • Proactively combat loss prevention, partner with security and loss prevention on implementing stringent loss prevention measures

Requirements:
  • High school diploma or equivalent
  • Previous experience in an entertainment or hospitality setting is preferred
  • 2-4 years of leadership experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving abilities and attention to detail
  • Flexibility to work evenings, weekends, and holidays as needed
  • Basic computer skills


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