Business Operations Manager
7 days ago
Responsibilities:
- Manage employee workflow, create schedules, and delegate tasks
- Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
- Assist guests with arcade games and prize redemption
- Train personnel in customer service and equipment operations
- Analyze complex situations and establish a positive outcome for customers
- Maintain a clean and orderly arcade by removal of spills and debris
- Assist with repairs and maintenance of equipment, including arcade games, prize machines, ride platforms, and other allied equipment
- Prepare reports as requested by management
- Proactively combat loss prevention, partner with security and loss prevention on implementing stringent loss prevention measures
Requirements:
- High school diploma or equivalent
- Previous experience in an entertainment or hospitality setting is preferred
- 2-4 years of leadership experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
- Basic computer skills
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