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Banquet Captain

2 months ago


Columbus, Ohio, United States Specialty Restaurants Corporation: Jobs Full time
Job Summary:

As a Banquet Captain, you will play a crucial role in providing exceptional dining experiences for guests attending various events, including weddings, corporate functions, and special occasions. Your primary responsibility will be to lead a team of special event staff during each event, delivering high-quality service and ensuring guests' satisfaction. You will contribute to the overall success of the banquet operations by ensuring all BEO details are attended to, while ensuring a 5-star experience for each and every client.

Key Responsibilities:
  1. Event Coordination: Oversee the execution of banquet events from start to finish, ensuring all details are meticulously planned and flawlessly executed.
  2. Team Leadership: Lead and motivate a team of banquet staff, including servers and bartenders, to provide exceptional service and create memorable experiences for our guests.
  3. Guest Interaction: Interact with clients and guests to understand their needs, address concerns, and ensure their satisfaction throughout the event.
  4. Problem Solving: Proactively identify and resolve any challenges that may arise during events, ensuring a smooth and enjoyable experience for all attendees.
  5. Staff Training: Train and mentor banquet staff on service standards, procedures, and customer service to maintain a high level of excellence.
  6. Communication: Maintain clear and effective communication with the events team, kitchen staff, and other departments to ensure seamless coordination.
Requirements:
  • Previous experience as a Banquet Captain or similar role in a high-volume banquet or event setting.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Knowledge of banquet operations and event planning.
Physical Demands:
  • Strength demands: Medium work. Includes exerting 10-45 pounds.
  • Walking and standing during a 6-8 hour shift.