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Automotive Service Manager

1 month ago

Mt Pleasant, South Carolina, United States Midas - PGW Full time
Job Overview

Midas - PGW is seeking a highly skilled and experienced Automotive Service Manager to lead our service department. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our company's vision and values.

Responsibilities
  • Customer Service: Deliver exceptional customer service by listening and consulting with customers, following up on services requested, and providing comprehensive recommendations.
  • Team Leadership: Lead, manage, and train a team of technicians, ensuring they are equipped to provide top-notch service and meet our company's standards.
  • Operations: Oversee complete vehicle inspections, diagnose and repair domestic, European, and Asian cars and light trucks, and maintain inventory counts.
  • Facility Management: Ensure the overall cleanliness and organization of the facility, including the maintenance of equipment and tools.
  • Performance Management: Monitor and improve service department performance, identifying areas for improvement and implementing strategies to enhance efficiency and productivity.
Requirements
  • General Automotive Knowledge: Possess a strong understanding of automotive repair principles and practices.
  • Leadership Ability: Demonstrate effective leadership and communication skills, with the ability to motivate and train a team.
  • Customer Service Disposition: Possess a customer-focused mindset, with a strong commitment to delivering exceptional service.
  • Flexibility: Be able to work a flexible retail schedule, including weekends, evenings, and holidays.