Hospitality Ambassador

Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Guest Services Associate. As a key member of our front desk team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.

Responsibilities:

• Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
• Ensure that all guests are checked in and out efficiently, and that their rooms are clean and ready for occupancy.
• Assist with daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and service levels of the bell staff to ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Ability to work in a fast-paced environment and multitask with ease.
• Excellent communication and problem-solving skills.

Benefits:

• Paid time off.
• Discounts on hotel stays and other company services.
• Opportunities for advancement and professional growth.

About ZMC Hotels: ZMC Hotels is a dynamic hotel management company with over 40 years of experience in the industry. We are committed to providing exceptional service to our guests and employees, and to creating a positive and supportive work environment.