Service Advisor

1 week ago

McHenry, Illinois, United States Gary Lang Automobile Group Full time

We are seeking a highly skilled Service Advisor - Automotive Industry to join our team at the Gary Lang Automobile Group.

Job Overview:

This role involves working closely with customers to understand their vehicle needs and develop personalized solutions. The successful candidate will have strong technical knowledge of vehicles and excellent communication skills to provide clear and concise estimates to customers.

Duties and Responsibilities:

  • Interact with customers to gather information about their vehicle's performance and identify potential problems or needed repairs.
  • Develop and present estimates for repairs and maintenance to customers, taking into account their budget and preferences.
  • Collaborate with the service team to ensure that repairs and maintenance are completed in a timely and efficient manner.
  • Maintain accurate records of customer interactions, including notes on conversations, estimates, and repair orders.
  • Stay up-to-date with the latest vehicle technologies and advancements to provide expert advice to customers.

Skills and Qualifications:

  • 2+ years of experience in a customer-facing role, preferably in the automotive industry.
  • Strong technical knowledge of vehicles and systems, including brakes, suspension, and electrical systems.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities simultaneously.
  • Familiarity with dealership software and systems, including DMS (Dealer Management System).

Salary Range: $55,000 - $70,000 per year, based on experience.

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