Collector II
4 weeks ago
Upper Marlboro, Maryland, United States
NASA Federal Credit Union
Full time
Job Title: Collector IINASA Federal Credit Union is seeking a highly skilled Collector II to join our team. As a Collector II, you will play a critical role in resolving matters related to past due financial products, working directly with Credit Union members to negotiate repayment.
Key Responsibilities:- Maintain thorough knowledge of Credit Union collection practices, creditor rights, and applicable bankruptcy laws.
- Develop a complete understanding of payment and payroll applications to accounts and member profiles.
- Remain cognizant of and adhere to credit union policies and procedures, as well as regulations pertaining to the Bank Secrecy Act.
- Post transfers, late payments, and payments to negative shares.
- Prepare and mail correspondence to members.
- Perform skip tracing, including pulling credit reports and using specialized software, on members with negative account balances.
- Update the computer system with current information on members.
- Assist members in correcting errors on their accounts.
- Recommend adverse action for negative shares, including blocked or suspended lines of credit.
- Balance collection department (branch) totals.
- Maintain the returned check queue.
- Prepare and distribute the Daily Delinquency Report.
- Review and submit invoices for approval.
- Act as liaison with third-party collection agencies, including transferring information, posting payments, and updating accounts.
- Maintain an average of 40 outbound telephone collection calls per day and a maximum average of 5% or less abandoned call rate per day.
- Maintain an assigned delinquent loan/VISA category.
- Collect title and insurance information from members as needed to protect NASA's security interest.
- Follow appropriate state guidelines when recommending the repossession of vehicles.
- Assist in categorizing proceeds from repossessions to enable accurate processing.
- Recommend legal action.
- Process delinquent re-writes for referral to Member Solutions and monitor Re-Age program accounts for compliance.
- Review member requests to Re-Open share accounts.
- Terminate Lines of Credit and send Adverse Action notices.
- Proactively handle 1st payment default loans to monitor for potential fraud.
- Minimum of one year of related experience and/or training in a credit union/financial institution Collections environment.
- Exceptional phone etiquette.
- Ability to multi-task in a fast-paced environment.
- Detail-oriented.
- Ability to work well independently and/or in a team environment.
- Fluency in Spanish is a plus.
- Monday - Friday: 9:00AM-6PM (varied shifts).
- Saturdays: 9:00AM-2:00PM.
- $50,000 - $60,000 / Annually (based on experience).
- 401(k) match to 6% of earnings - immediate enrollment and 100% vesting.
- Choice of two health plans.
- Dental.
- Vision.
- Life Insurance - no cost.
- Long-term Disability Insurance - no cost.
- Employee Assistance Program - no cost.
- Paid vacation.
- Paid sick time.
- 11 Paid holidays.
- Profit Sharing eligible.
- Pet Insurance.
- Identity Protection.