Collector II

4 weeks ago


Upper Marlboro, Maryland, United States NASA Federal Credit Union Full time
Job Title: Collector II

NASA Federal Credit Union is seeking a highly skilled Collector II to join our team. As a Collector II, you will play a critical role in resolving matters related to past due financial products, working directly with Credit Union members to negotiate repayment.

Key Responsibilities:
  • Maintain thorough knowledge of Credit Union collection practices, creditor rights, and applicable bankruptcy laws.
  • Develop a complete understanding of payment and payroll applications to accounts and member profiles.
  • Remain cognizant of and adhere to credit union policies and procedures, as well as regulations pertaining to the Bank Secrecy Act.
  • Post transfers, late payments, and payments to negative shares.
  • Prepare and mail correspondence to members.
  • Perform skip tracing, including pulling credit reports and using specialized software, on members with negative account balances.
  • Update the computer system with current information on members.
  • Assist members in correcting errors on their accounts.
  • Recommend adverse action for negative shares, including blocked or suspended lines of credit.
  • Balance collection department (branch) totals.
  • Maintain the returned check queue.
  • Prepare and distribute the Daily Delinquency Report.
  • Review and submit invoices for approval.
  • Act as liaison with third-party collection agencies, including transferring information, posting payments, and updating accounts.
  • Maintain an average of 40 outbound telephone collection calls per day and a maximum average of 5% or less abandoned call rate per day.
  • Maintain an assigned delinquent loan/VISA category.
  • Collect title and insurance information from members as needed to protect NASA's security interest.
  • Follow appropriate state guidelines when recommending the repossession of vehicles.
  • Assist in categorizing proceeds from repossessions to enable accurate processing.
  • Recommend legal action.
  • Process delinquent re-writes for referral to Member Solutions and monitor Re-Age program accounts for compliance.
  • Review member requests to Re-Open share accounts.
  • Terminate Lines of Credit and send Adverse Action notices.
  • Proactively handle 1st payment default loans to monitor for potential fraud.
Qualifications:
  • Minimum of one year of related experience and/or training in a credit union/financial institution Collections environment.
  • Exceptional phone etiquette.
  • Ability to multi-task in a fast-paced environment.
  • Detail-oriented.
  • Ability to work well independently and/or in a team environment.
  • Fluency in Spanish is a plus.
Work Schedule:
  • Monday - Friday: 9:00AM-6PM (varied shifts).
  • Saturdays: 9:00AM-2:00PM.
Benefits:
  • $50,000 - $60,000 / Annually (based on experience).
  • 401(k) match to 6% of earnings - immediate enrollment and 100% vesting.
  • Choice of two health plans.
  • Dental.
  • Vision.
  • Life Insurance - no cost.
  • Long-term Disability Insurance - no cost.
  • Employee Assistance Program - no cost.
  • Paid vacation.
  • Paid sick time.
  • 11 Paid holidays.
  • Profit Sharing eligible.
  • Pet Insurance.
  • Identity Protection.