Branch Operations Coordinator

We are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will play a critical role in supporting customer experience and operational activities.

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.