Quality Assurance Specialist
1 week ago
As a Quality Operator at Palomar Health, you will be responsible for the daily operation of our 24-hour, seven-day-a-week computerized call center. Your primary duties will include providing information, directing calls, and recording messages in a database according to our master client information and customer directory. You will also be required to speak and read English at a level sufficient to perform the essential functions of the position. Additionally, you will need to have knowledge of standard office equipment and personal computer skills, including proficient use of keyboarding, mouse, and drop-down menus.
Key Responsibilities:
- Provide information and direct calls to customers and clients
- Record messages in a database according to master client information and customer directory
- Speak and read English at a level sufficient to perform essential functions of the position
- Have knowledge of standard office equipment and personal computer skills
Requirements:
- High school diploma or equivalent required
- Ability to speak and read English at a level sufficient to perform essential functions of the position
- Knowledge of standard office equipment and personal computer skills
Working Conditions:
- Work in a fast-paced call center environment
- Be able to work in a team environment
- Be able to work in a dynamic and ever-changing environment
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