Clinical Operations Specialist

5 days ago

Temple, Texas, United States BioLife Plasma Services Full time

BioLife Plasma Services is a dynamic and fast-paced environment where you can make a real difference in the lives of patients with rare diseases. As a Medical Support Specialist, you will play a crucial role in ensuring the safety and well-being of our donors.

**About Us**

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. Our team is dedicated to improving the lives of patients with rare diseases, and we are committed to providing exceptional customer service to our donors.

**Job Description**

We are seeking a highly motivated and detail-oriented Medical Support Specialist to join our team in Temple, TX. As a Medical Support Specialist, you will be responsible for determining donor eligibility, managing donor adverse events, reviewing laboratory test results, and notifying donors of unsuitable test results.

**Key Responsibilities:**

  • Determine donor eligibility accurately and in a timely manner, including proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
  • Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
  • Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
  • Initiation and investigation of Post Donation Information (PDI).
  • Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.

**Requirements:**

  • Currently licensed or certified in the state where duties will be assigned: Licensed Practical or Vocational Nurse (LPN or LVN)
  • Current Cardiopulmonary Resuscitation (CPR) and AED certification required
  • Fulfillment of state requirements (in state of licensure) for basic IV therapy
  • Able to satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
  • Minimum of two years in a clinical or hospital setting preferred
  • Effective communication skills
  • Detail-oriented
  • Customer service oriented
  • Basic computer skills
  • Willingness to work with other Center Medical Team members to ensure coverage of all operating hours

**Salary:** $22.69 - $31.20 per hour, based on location and experience.

**Benefits:**

  • U.S. based employees may be eligible for short-term incentives.
  • U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
  • U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

**EEO Statement:** BioLife is an equal opportunity employer and welcomes applicants from diverse backgrounds.

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