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Retail Operations Manager

2 months ago

Lima, Ohio, United States Englefield Oil Full time
Job Summary

The Assistant Manager is a key leadership role responsible for providing guidance and motivation to all site personnel, ensuring exceptional customer service during assigned shifts. This position is critical in modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.

Key Responsibilities
  • Monitor financials, sales volume, P&L, controllable expenses, cash controls, and inventory.
  • Ensure a positive customer experience by providing customer service, greeting, and assisting customers, and responding to customer needs, questions, and complaints.
  • Inspect facilities and equipment regularly to determine the necessity of repairs or maintenance.
  • Assist the Store Manager with recruiting, hiring, training, and modeling.
  • Supervise store staff to maintain labor model standards.
  • Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.
Requirements
  • High school diploma required.
  • One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.
  • ServeSafe certified.
  • Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.
Work Environment

This role is an excellent opportunity to work in a dynamic retail environment, providing leadership and guidance to a team of professionals. The ideal candidate will possess excellent communication and leadership skills, with a strong focus on customer service and sales.