Mattoon Front Desk Team Member

3 weeks ago


Mattoon, Illinois, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Express Hotel & Suites in Mattoon, IL. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for all guests.

Estimated Salary: $40,000 - $60,000 per year

About Our Company

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across the United States and internationally. We pride ourselves on delivering exceptional results and creating memorable experiences for our guests.

Key Responsibilities
  • Provide outstanding guest service, including check-in, check-out, and room assignments
  • Manage hotel operations, including handling requests, resolving issues, and maintaining a clean and organized environment
  • Collaborate with other departments to ensure seamless guest experiences
Requirements
  • Bachelor's degree or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or customer-facing role preferred
  • Excellent communication, problem-solving, and time management skills
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Recognition and rewards for outstanding performance


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