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Parts Operations Supervisor

2 months ago

Las Vegas, Nevada, United States Arnold Machinery Full time
Job Overview

Location
CE Las Vegas - LAS VEGAS, NV

Position Summary

At Arnold Machinery, we understand that outstanding customer satisfaction is rooted in having a top-tier team. Our Parts Operations Supervisor is essential in sustaining our high standards of service and support within the machinery sector.

Key Responsibilities
  • Inventory Oversight: Manage the flow of parts within the warehouse, address aged and obsolete stock, and ensure inventory levels align with market needs.
  • Team Management: Lead the team, oversee customer service at the counter, and facilitate training on new products and after-hours support.
  • Customer Engagement: Formulate marketing strategies, enhance customer interactions, and maintain our commitment to exceptional service.
  • Operational Management: Supervise freight recovery, manage expenses, handle warranty claims, and drive overall profitability.
Additional Duties
  • Support the Branch Manager with various operational tasks.
  • Conduct data entry and general administrative functions.
  • Maintain a tidy and organized work environment.
  • Ensure reliable staffing at the parts counter to meet the needs of both service and retail customers.
  • Respond to inquiries at the counter and via phone, highlighting product features, providing quotes, and preparing sales orders.
  • Document and inventory all incoming supplies and components.
Physical Requirements and Work Environment
  • Ability to sit for extended periods.
  • Reach and utilize telecommunication devices.
  • Read and interpret documents and computer data.
  • Communicate effectively in person and over the phone.
  • Walk and stand for prolonged periods as necessary.
  • Ability to hear communications clearly in person and via phone.
  • Bend and move as required to fulfill job responsibilities.
Qualifications

Essential Skills
  • Communication: Strong written, verbal, and interpersonal communication skills.
  • Technical Skills: Proficient in computer operations and familiar with software applications such as Excel, Word, and Outlook.
  • Leadership: Capable of managing performance, negotiating, and motivating team members.
  • Stress Management: Ability to handle stress while maintaining a positive service-oriented attitude.
Education and Experience
  • Education: High School diploma or equivalent is required.
  • Software Proficiency: Essential skills in Excel, Word, and Outlook.
  • Adaptability: Willingness to learn and adapt to new technologies as necessary.
  • Experience: Previous management experience is advantageous; familiarity with agricultural machinery is a plus.
Benefits Offered
  • Paid Time Off: Includes sick leave, vacation, and holidays.
  • Health Coverage: The company covers 100% of medical premiums for employees and their families.
  • Additional Health Benefits: Options for dental and vision insurance.
  • Retirement Plans: 401(k)/Roth plans with company matching contributions.
  • Incentives: Opportunities for quarterly and annual bonuses.
  • Stock Options: Company stock awarded to employees with five or more years of service.
Accommodations
  • Reasonable accommodations will be considered for essential job functions.
Equal Opportunity Employer

Arnold Machinery is committed to being an equal opportunity employer. We do not discriminate based on physical or mental disabilities where reasonable accommodations can be made.