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Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Sutton Bank. As a Quality Assurance Specialist, you will play a critical role in ensuring the effectiveness and compliance of our internal controls and processes related to new and existing programs.
Key Responsibilities- Coordinate with Senior Account Managers and Programs to receive and track the implementation of QA/QC reporting for consumer programs.
- Review policies and procedures to ensure alignment with providing QA/QC reporting documentation and revise as needed.
- Manage and track the implementation review for reporting documents and coordinate with Payments Services & Operations on the priority list and implementation tracker.
- Receive and process complaints reporting from payments programs.
- Work with Senior Account Managers and Programs on initial revisions to policies and procedures during implementation.
- Monitor and provide analytics and reporting on the performance of program adherence to reporting SLAs.
- Perform validation on samples in the population, gathering supporting documentation from programs for reported incidents and doing transactional testing to ensure accuracy.
- Archive all 1st line Risk Management data received from programs in accordance with regulatory data retention requirements.
- Create reporting on process timeliness, deliverables, accuracy, etc.
- Report timeliness of deliverables from programs and notify Senior Account Managers of deficiencies.
- Draft process flow and policy/procedure documents for intake and archive process.
- Ability to communicate effectively and clearly in verbal and written communications.
- Excellent interpersonal skills.
- Strong knowledge of business area being supported.
- Self-directed and motivated.
- Ability to manage multiple tasks.
- Excellent problem-solving skills.
- Superior analytical skills.
- Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of business community.
- Ability to effectively present information to groups of managers, employees, customers, etc.
- Ability to learn new software packages that are position specific.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability, or protected veteran status.
