Pro Disposal CSR Position

5 days ago

Ebensburg, Pennsylvania, United States Pro Disposal Full time
About Us: At Pro Disposal Inc., we strive to provide exceptional waste management services to our customers in the Central Pennsylvania Region. We operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. Our team is dedicated to delivering top-notch service, and we are seeking a Customer Service Representative to join our team.

Job Description: As a Customer Service Representative, you will be responsible for interacting with customers via phone, addressing their inquiries, and ensuring customer satisfaction. You will work closely with our collections department to assist with outbound calls and perform repetitive tasks. Your responsibilities will include:

Key Responsibilities:
  • Follow correct phone etiquette to determine the most effective ways to answer clients' or customers' questions.
  • Provide proper introductory information to new customers.
  • Ensure that customers are satisfied with services.
  • Inform customers or clients of additional products or services.
  • Escalate queries and concerns.
  • Troubleshoot common issues or questions with service.
  • Work with a team of CSRs and other departments to find appropriate solutions while also working independently.
  • Assist collections department with outbound calls.
  • Perform repetitive tasks.
  • Use deductive reasoning and critical thinking skills.

Requirements:
  • Experience handling incoming and outgoing phone calls (2+ years' experience in a Call Center or related field).
  • Previous work experience in customer service and/or sales (2 years' experience).
  • Excellent typing skills.
  • Proficient in Microsoft Office.
  • Ability to learn relevant computer applications.
  • Ability to work independently.
  • Ability to multitask effectively.
  • High School Diploma, or equivalent.
  • Accounting knowledge (preferred).

Benefits:
  • Full-time employment.
  • Weekday schedule, M-F 8-4:30.
  • Health Benefits.
  • 401k Profit Matching.
  • Annual Bonus.

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