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Credit and Collections Operations Manager

2 months ago

Denton, Texas, United States ESAB Full time
Job Overview:

Reporting directly to the North America Controller, the Credit and Collections Operations Manager is tasked with the oversight of credit protocols, evaluating customer credit profiles, and ensuring prompt collections. This role is pivotal in managing a team of analysts based in ESAB's shared services center in Monterrey, Mexico, addressing escalated collection matters, and fostering robust customer relationships. Responsibilities include generating performance reports, ensuring adherence to regulations, and continuously enhancing credit and collections methodologies. The manager collaborates closely with sales, customer service, and finance departments to streamline operations and mitigate credit risks.

Key Responsibilities:
  • Formulate and execute credit policies and procedures, including assessing and sanctioning credit limits for both new and existing clients.
  • Conduct comprehensive credit risk evaluations and monitor customer credit standings.
  • Supervise and assess credit applications, which involve financial statement scrutiny and credit scoring.
  • Manage the collections workflow to guarantee timely recovery of overdue receivables.
  • Devise and implement strategies aimed at minimizing days sales outstanding (DSO).
  • Address escalated collection challenges and negotiate payment arrangements with overdue accounts.
  • Collaborate with clients to resolve disputes and discrepancies concerning invoicing and payments.
  • Lead, mentor, and oversee a team of credit and collections analysts situated in ESAB's shared services center in Monterrey, Mexico.
  • Establish performance objectives, conduct regular evaluations, and provide ongoing training and development opportunities.
  • Encourage a collaborative and results-oriented team culture.
  • Build and sustain strong relationships with key clients to facilitate seamless credit and collections operations.
  • Effectively communicate with clients to address and resolve credit and collection challenges.
  • Deliver exceptional customer service while upholding credit policies.
  • Prepare and present regular updates on credit and collections performance to senior leadership.
  • Monitor critical metrics such as DSO, aging reports, and collection success rates.
  • Analyze trends and pinpoint opportunities for process enhancements.
  • Ensure compliance with applicable laws, regulations, and company policies related to credit and collections.
  • Manage and mitigate credit risk through effective policies and procedures.
  • Maintain accurate and current customer credit files and documentation.
  • Continuously assess and refine credit and collections processes to boost efficiency and effectiveness.
  • Implement best practices and utilize technology to optimize operations.
  • Collaborate with other departments, including sales and finance, to enhance end-to-end credit and collections workflows.
  • Oversee the allocation of payments and the application of cash receipts.
  • Supervise the reconciliation of accounts receivable accounts.
  • Assist in the formulation of budgets and forecasts related to accounts receivable.
  • Lead and engage in special projects and initiatives pertaining to credit and collections.
  • Stay informed about industry trends and advancements in credit and collections management.
  • Work closely with sales, customer service, and finance teams to ensure alignment and effective communication.
  • Provide support and guidance to internal stakeholders on credit and collections issues.
Qualifications:
  • Bachelor's degree in finance, accounting, business administration, or a related field. A master's degree or professional certification (e.g., CPA, CMA) is advantageous.
  • A minimum of 15 years of experience in accounts receivable management, with at least 5 years in a leadership capacity. Experience with government contractors is beneficial.
  • In-depth knowledge of credit and collections processes and best practices.
  • Strong leadership and team management capabilities.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication and interpersonal abilities.
  • Proficiency in financial software and ERP systems, preferably SAP.
  • Ability to operate effectively in a cross-cultural environment.
Working Conditions:
  • Position involves remaining stationary for at least 70% of the time, with additional physical demands such as ascending/descending stairs, walking, stooping, and standing.
  • Personal Protective Equipment (PPE) is required when working or visiting manufacturing and plant locations.
  • Constant use of a computer and other office productivity machinery, including but not limited to printers, tablets, and cell phones.
  • May require moving or transporting equipment weighing up to 50 lbs.; pushing or pulling products weighing up to 200 lbs. using provided safety tools.
  • Potential exposure to varying weather conditions during travel.
  • Travel is required (monthly visits to the Monterrey Shared Services Center and customer visits as necessary) at least 20%.