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Transportation Operations Manager
2 months ago
Auto Driveaway Franchise Systems LLC is seeking a highly skilled Operations Manager to oversee the dispatch operations for one of the largest professional driveaway companies in the United States. As a key member of our team, you will be responsible for executing dispatch operations, managing a staff of professional drivers and office personnel, and ensuring the highest level of customer satisfaction.
Key Responsibilities- Leadership and Management: Motivate and lead a team of professional drivers and office personnel to achieve exceptional results.
- Dispatch Operations: Evaluate and assign drivers to ensure efficient and safe transportation of vehicles, while maintaining high levels of customer satisfaction.
- Customer Service: Communicate with customers to provide updates on delivery and pickup times, and ensure that all services are performed to their expectations.
- Logistics and Planning: Analyze client orders and available drivers to plan and execute dispatch operations, ensuring maximum efficiency and productivity.
- Quality Control: Evaluate and improve dispatch operations to ensure compliance with all FMCSR, State and Local regulations, and company policies.
- Reporting and Analysis: Analyze reports on a daily basis to identify areas for improvement and implement changes to optimize dispatch operations.
- Leadership and Management Skills: Proven ability to lead and motivate a team to achieve exceptional results.
- Logistics and Planning Skills: Strong analytical and problem-solving skills, with the ability to plan and execute complex logistics operations.
- Customer Service Skills: Excellent communication and customer service skills, with the ability to provide exceptional service to customers.
- Technical Skills: Proficiency in cloud-based ERP systems and ability to learn new software and systems quickly.
- Travel Requirements: Ability to travel 2-3 times a year for meetings and training.
